Returns, Refunds, Cancellations and Replacements

Order Cancellation

Orders can only be cancelled before dispatch.

Once the product has been shipped or has left our warehouse, the order cannot be cancelled under any circumstances.

Devicas Herbal Wellness reserves the right to cancel or verify any order before shipping. Verification may include phone or email confirmation.

Refund Policy

We follow a strict no-refund policy.

We do not provide refunds for:

• change of mind

• dislike of fragrance/texture/result

• delayed delivery by courier

• incorrect address or unavailability of customer

Replacement Policy (Only Eligible Case)

Replacement is allowed only if:

• product is received in damaged / leaking / broken condition

• wrong item is delivered

To be eligible:

• request must be raised within 48 hours of delivery

• unboxing video is mandatory

• product must be unused and in original packaging

If stock is unavailable, store credit may be issued at company discretion.

How to Request a Replacement

Email our support team at: support@devicasherbalwellness.com

Share:

• Order ID

• clear photos of package & product

• unboxing video

• issue description

Without these proofs, the request will be rejected.

Items Not Eligible for Replacement

We will not accept requests if:

• product is opened, used or tampered

• seal, label or packaging is missing

• complaint is raised after 48 hours

• damage happened after delivery

• allergic reaction or suitability issue

• customer ordered wrong product

Free Gifts

If an order included a free product, it must be returned along with the main item in case of replacement.

Quality Check

All returned items go through inspection at our warehouse.
If the claim is found invalid, the same product will be shipped back to the customer.

Important Note

During special promotions or sale events, policies may vary. The decision of Devicas Herbal Wellness will be final.